Shipping Information

We ship around the world to over 100 countries within 1-5 days. Our shipping partners - Royal Mail and DHL handle all UK and International deliveries and all shipments are fully insured, so you can be sure your goods are in the greatest of care.

UK Mainland Deliveries

DHL offer next day delivery. Customers will receive email notification from DHL on collection of goods from formed concrete basins to track their delivery.

Any goods in excess of 70kg will incur additional surcharges. For large orders including multiple large items additional surcharges may be incurred.

International Deliveries

All international orders are shipped according to Incoterms 2023 standards. Unless otherwise arranged goods typically travel by the DDP (delivered duties paid) term.

Shipping is typically 3-5 days.

International shipments under the DDP term include customs or clearance fees, duties and taxes.

Customers will receive email notification from DHL on collection of goods from formed concrete basins to track their delivery.

Any goods in excess of 70kg will incur additional surcharges. For large orders including multiple large items additional surcharges may be incurred.

Due to the handcrafted nature of our products, the manufacture and delivery lead-time will be confirmed when placing your order.

Duties, taxes and fees information

Duties, taxes and fees are included in the final cost. All goods are delivered duties paid (Incoterms DDP).

In some instances your country's Customs may contact the customer and request a copy of the invoice before releasing goods. It is the customers responsibility to keep a copy of the invoice.

Damages & Shortages 

Any visible shipping damage or shortage present upon delivery must be noted by purchaser or its agent at the time of delivery. 

All claims for damage or shortage must be reported to our Customer Services department by email to customerservices@formedconcretebasins.com within 24-48 hours of delivery. After this, Formed cannot assume any responsibility for shipping damage or shortage.

Formed are not liable for indirect, special or consequential damages or lost working time in the unlikely event of a delivery being delayed, postponed or incorrect.

Returns 

We are committed to making sure that you are satisfied with your experience with Formed Concrete Basins. If you have any questions or concerns about your purchase for any reason please contact our Customer Services team at customerservices@formedconcretebasins.com.

All our products are made to order and cannot be returned / refunded unless damaged in shipping. 

If you need to return your order note the following guidelines:

If you purchased your product from our online store please email hello@formedconcretebasins.com with a copy of your invoice.

If you purchased your product via one of our stockists please contact them directly regarding returns as they will have their own returns policy.

Shipping costs are non-refundable.